Our Flow Lamp Guarantee

Experience it. Live with it. Feel the difference.

We believe the Flow Lamp is unlike anything you’ve encountered—part light, part motion, part atmosphere. Because of that, the only way to truly understand it is to experience it in your own space.

45-Day Risk-Free Trial

Take 45 days to live with the Flow Lamp. Let it settle into your environment—day, night, work, rest.

If it doesn’t create a meaningful shift in how your space feels, simply return it for a full refund (minus shipping cost).

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No pressure. No second guessing.

3-Year Craftsmanship Warranty

Every Flow Lamp is built with precision mechanical and electrical components designed for long-term performance.

We cover:

  • Motor and internal movement system
  • Electrical components
  • Manufacturing defects

If something isn’t right, we’ll repair or replace it.

Return Eligibility

  • Item is in original, sellable condition
  • Item is in its original packaging
  • Items that do not meet these conditions may be refused or subject to a reduced refund.

 

How to Initiate a Return

To start a return:

  1. Contact us 
  2. Include your order number and the item(s) you wish to return
  3. Provide a brief reason for the return

We will respond with return authorization and instructions, including the return shipping address.

Do not ship returns without first contacting us. 

Return Shipping

Customers are responsible for return shipping costs.

We recommend using a trackable shipping method and purchasing shipping insurance for your return. We are not responsible for returns that are lost, stolen, or damaged in transit.

Refunds

Once we receive and inspect your return, we will process your refund.

  • Refunds are issued to the original payment method only
  • Original shipping charges are non-refundable
  • Refunds typically process within 5–10 business days, though your bank or payment provider may take additional time to post the credit

You will receive an email confirmation when your refund has been processed.

Defective or Incorrect Items

If you receive a defective item or an item that does not match your order:

  1. Contact us within 7 days of delivery
  2. Include your order number, photos of the issue, and a description of the problem

We will work with you to resolve the issue promptly, which may include a replacement, repair, or refund. In cases where we are at fault, we will cover return shipping costs.

Damaged in Shipping

If your order arrives damaged due to shipping:

  1. Document the damage with photos
  2. If possible, note visible damage when signing for delivery
  3. Contact the carrier to file a damage claim
  4. Contact us with your order number and photos

We will work with you and the carrier to resolve the issue.

Exchanges

We do not offer direct exchanges. If you need a different item, please return the original item for a refund and place a new order.

Contact Us

If you have questions about returns or need assistance, use our contact form.